3 Things To Do If Your Online Order Arrives With Issues
Being able to buy something online and have it shipped directly to your house can be a great convenience. Especially if the items would be big and difficult for you to get to your house on your own, like if you’re installing a new outdoor kitchen, being able to get things shipped right to you can make life a whole lot easier. However, because you don’t have control over the shipping process, you can’t really know what condition these items will arrive at your home in. So if you’ve ordered something that didn’t come as you expected, here are three things you can do if your online order arrives with issues.
Properly Examine The Item
As soon as you get the item delivered to your home, the first thing that you should do is give the entire delivery a thorough examination. Even if you can tell immediately that something is wrong or lost or broken, it’s wise to have a full understanding of what you got and what the issues are before you try to take action.
As you look over the item, make sure you keep any of the original packing materials and shipping information both as proof of what you ordered and how it came but also so that you can easily repack the item to send it back if that’s what you decide to do.
Reach Out To The Supplier
Once you’ve gone through the delivery and determined that one or more things are wrong with it, the first step is to reach out to the supplier that you make the order from.
Because businesses know that things can happen when their goods are in transit, there are likely processes already in place to deal with issues like these. They might simply offer to send a replacement or cancel your order and refund your money. But before you reach out, try to think about what they could do to make things better for you so that you can make suggestions if that becomes necessary.
Be Vigilant About Checking Return Policies
When you’ve had a bad experience with making an online purchase and having that item shipped to your house, you’ll now know that this is something that you’d rather avoid. So before you make another online purchase, it might be worth your time to check out the return policies of the companies you’re ordering from. This way, if something does go wrong in the future, you know what your options are and what the course of action will likely be to make things right for you as the consumer.
If you made an online order that arrived at your home in a damaged condition, consider using the tips mentioned above to help you get this made right.
